Returns & Exchanges
At Nectar Sleep, we offer a risk-free 365-night home trial and free returns to ensure you are completely satisfied with your sleep experience. If you don't love your mattress after the mandatory 30-day break-in period, we will help you arrange a return and provide a full refund.
Initiate Your Return
Contact our dedicated Sleep Specialist team via email or live chat to start your return request once you have completed the 30-night trial period.
Verification Process
Provide your order number and photos of the product to confirm it is in a donatable condition and free from any significant damage or stains.
Schedule Pickup
We will coordinate with a local charitable organization or recycling partner to pick up the mattress from your home at no additional cost to you.
Receive Your Refund
Once the pickup is confirmed by our partner, we will process a full refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing